VALUABLE ITEMS & CLIENT CARE POLICY
At EcoNatura Cleaning Services, we are committed to delivering an exceptional, detail-oriented experience while maintaining the utmost respect for your home and personal belongings. To ensure both quality service and peace of mind, we ask clients to review the following policy regarding valuable and sentimental items.
1. Care & Consideration
Our team is trained to work with care and professionalism in every environment. However, certain items require special handling that falls outside the scope of standard residential cleaning services.
2. Valuable & Sentimental Items
Items of significant monetary or personal value—including jewelry, cash, collectibles, antiques, artwork, heirlooms, electronics, and important documents—should be secured or removed prior to your scheduled service.
3. Service Scope
For quality and liability reasons, EcoNatura Cleaning Services does not clean, handle, or move highly valuable or fragile items. Surfaces containing such items may be cleaned around, unless otherwise requested.
4. Client Preparation
We kindly ask that clients:
- Secure or relocate valuables before service
- Notify us of any items or areas requiring special attention or exclusion
- Safeguard cash, credit cards, and other small personal belongings
5. Limited Liability
While we maintain high standards of care, EcoNatura Cleaning Services cannot assume responsibility for the loss, damage, or disappearance of unsecured valuable items.
6. Trust & Transparency
Our goal is to create a seamless and worry-free experience. Clear communication allows us to protect both your home and our team while delivering the premium service you expect.
7. Acceptance of Service Terms
By scheduling a service with EcoNatura Cleaning Services, you acknowledge and agree to the terms outlined in this policy
